Effective Date: September 22, 2026

Welcome to the privacy policy of Flour Confections Inc. This document outlines how we collect, use, disclose, and protect your personal information when you visit our official website www.flourconfectionsinc.com, use our e-commerce services, browse our selection of food-safe bakeware, non-stick mats, precision scoops, and other kitchen and baking gear, and interact with our platform in any capacity. At Flour Confections Inc., we prioritize the privacy and data security of every home cook, baking enthusiast, and customer who chooses to shop with us, and we have designed this policy to be fully transparent about our data handling practices, in full compliance with applicable Canadian privacy regulations, global e-commerce data protection standards, and our core commitment to making every home baking session a smooth, mess-free, and worry-free experience.

1. Information We Collect From You

We only collect information that is relevant to delivering a seamless, secure, and personalized shopping experience for all our customers. The categories of information we may gather include the following:

1.1 Information You Provide Directly to Us

When you create an account on our website, place an order, sign up for our newsletter, submit a customer support inquiry, participate in our “Fresh kitchen gear live” events, or interact with our fan-favorite kitchen tools community features, you may voluntarily share personal information with us, including but not limited to:

• Full name, billing address, shipping address, and postal code, to ensure your purchased bakeware and kitchen gear is delivered accurately to your doorstep
• Contact information, such as your valid email address and phone number, so we can send you order confirmation, shipping tracking updates, and respond to any questions you may have about our products
• Payment information, including credit card details, billing contact information, and payment method credentials, which we process through fully PCI DSS compliant third-party payment processors to ensure every transaction is fully secure
• Account credentials, such as your username and password, to help you access your personal account, view your order history, save your preferred shipping addresses, and manage your loyalty program preferences
• Voluntarily submitted demographic information, product feedback, baking experience stories, and contest entry details, which we collect when you choose to participate in our customer surveys, giveaways, or community engagement campaigns.

Our physical office is located at Office: 1084 Salk Rd #6, Pickering, ON L1W 4B6, Canada, and you may also provide us information in person when you visit our facility, or share additional details when you reach out to our customer support team via our contact email foxes@flourconfectionsinc.com or our phone line +1 8884432253, including custom product inquiries, wholesale partnership requests, or special order specifications for bulk bakeware purchases.

1.2 Automatically Collected Information

When you access and browse our website, our servers automatically collect standard technical information to help us improve our platform performance, diagnose technical issues, and optimize your shopping experience. This information includes:

• Your device type, operating system, browser type and version, unique device identifiers, and IP address, which we use to ensure our website displays correctly on every device, from desktop computers to mobile phones
• Your browsing activity on our site, including pages viewed, product listings for non-stick mats, precision scoops and all bake gear that you click on, time spent on each page, search queries you enter, and order checkout progress
• Cookie and similar tracking technology data, which we use to remember your shopping cart contents, save your preferred language and currency settings, and serve you personalized product recommendations for bakeware that align with your baking habits
• Social media engagement data, if you choose to interact with our brand pages, share our product links on social platforms, or use social media login features to sign into your Flour Confections Inc. account.

We do not intentionally collect sensitive personal information such as your racial origin, religious beliefs, health records, or biometric data, unless you explicitly provide that information voluntarily, and we will never store such data for longer than is strictly necessary to fulfill the specific purpose for which you shared it.

2. How We Use Your Collected Information

Every piece of personal information we collect is used exclusively for legitimate purposes that are directly related to operating our e-commerce platform, delivering high quality baking products to you, and enhancing your overall experience as a member of the Flour Confections Inc. community. The primary uses of your information include:

• ‌Order fulfillment and transaction processing‌: We use your name, shipping address, and payment information to process your purchases, ship your ordered bakeware and kitchen gear to the correct location, send you real time updates about your delivery status, and resolve any issues that may arise with your order, including damaged products, missing items, or delivery delays.
• ‌Platform improvement and personalization‌: We analyze your browsing behavior and product preferences to optimize our website layout, curate personalized recommendations for fan-favorite kitchen tools that match your interest, showcase relevant products during our “Fresh kitchen gear live” streams, and make sure every home cook can easily find the exact food-safe bakeware they need for their next baking project.
• ‌Customer support and communication‌: We use your contact information to respond to the inquiries you send to foxes@flourconfectionsinc.com or submit through our online contact form, answer your product questions, resolve post-purchase complaints, and provide you with troubleshooting guidance for any of our kitchen gear items. We will also send you non-marketing service related notifications, such as website maintenance alerts, product safety recalls, and changes to our terms of service or this privacy policy.
• ‌Marketing and promotional outreach‌: With your explicit opt-in consent, we will send you regular newsletters, exclusive discount codes, early access to new product launches, and reminders for our upcoming “Fresh kitchen gear live” events. You may opt out of our marketing communications at any time, with no negative impact to your existing account privileges or order processing status.
• ‌Security and fraud prevention‌: We use device identifiers, IP address data, and account activity logs to protect our website and your personal account from unauthorized access, detect fraudulent transaction attempts, prevent identity theft, and safeguard the entire Flour Confections Inc. customer community from malicious online actors.
• ‌Legal compliance and dispute resolution‌: We retain necessary order and transaction records to comply with Canadian federal and provincial tax regulations, consumer protection laws, and respond to valid, legally authorized requests from government regulatory bodies in accordance with applicable law. We also use your information to resolve any potential disputes between you and our company, enforce our website Terms of Service, and protect our legal rights and property.

We will never use your personal information for automated decision-making or profiling that would produce significant legal or similarly impactful effects on you, without obtaining your separate explicit consent first. We will never sell your personal information to third party marketing companies, data brokers, or unrelated commercial entities for any reason.

3. Sharing and Disclosure of Your Personal Information

Flour Confections Inc. will only share your personal information with third parties under strictly limited circumstances that are outlined in this privacy policy, and we will always ensure that any third party we share your data with is bound by strict data protection obligations that match or exceed the standards outlined in this document. The limited categories of third parties we may share your information with include:

3.1 Trusted Third Party Service Providers

We work with a carefully vetted network of service providers that perform critical operational functions for our e-commerce business, and these parties will only access your personal information to complete their designated tasks on our behalf. These service providers include:

• Payment processing companies that handle the secure encryption and processing of all your payment transactions, to ensure your credit card and financial data is never stored unprotected on our own servers
• Shipping and logistics partners, which use your shipping address and contact information to deliver your ordered bakeware, manage last-mile delivery, and resolve any delivery related issues
• Cloud hosting and website infrastructure providers, which host our website data, keep our platform online 24/7, and protect our customer databases from cyberattacks
• Email marketing platforms, which help us distribute our newsletter and promotional event notifications to customers who have opted in to receive such communications
• Customer support outsourcing partners, who assist our in-house team to resolve after-sales product issues, and are strictly prohibited from using your personal information for any purpose other than helping us resolve your specific support ticket.

All of our service providers are required to sign data processing agreements with Flour Confections Inc. that mandate they implement appropriate technical and organizational data security measures, limit their access to your data to the minimum necessary scope, and delete all of your personal information immediately once their contractual services are completed.

3.2 Legal and Safety Disclosures

We may disclose your personal information if we are required to do so by a valid court order, subpoena, governmental regulatory inspection request, or other legal process issued by an authorized public authority in Canada or other jurisdictions where we conduct business. We may also disclose your information when we reasonably believe that disclosure is necessary to protect the safety of our customers, our employees, members of the general public, defend our legal rights in ongoing legal proceedings, investigate and prevent fraudulent or illegal activity that harms our e-commerce platform, or prevent imminent physical harm to any person.

3.3 Business Transfer Scenarios

In the unlikely event that Flour Confections Inc. undergoes a merger, acquisition, corporate reorganization, sale of all or a portion of our company assets, or other change of business ownership, your personal information may be transferred to the succeeding entity as part of the transaction. We will provide you with at least 30 days advance notice before any such transfer of your personal information takes place, via email, and we will ensure that the succeeding entity agrees to uphold the same terms and commitments laid out in this privacy policy for all existing customer data.

We will never share your personal information with any third party advertiser, social media platform, or data aggregation service for their own independent marketing or data monetization purposes, unless you have given us explicit, separate written permission to do so.

4. Data Security Measures

At Flour Confections Inc., the security of your personal information is one of our highest operational priorities, and we have implemented a comprehensive set of industry leading technical, administrative, and physical security controls to protect your data from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• End-to-end 256-bit SSL encryption for all data transmitted between your browser and our website servers, which ensures that every piece of information you enter on our site, including payment details, account passwords, and shipping information, is fully unreadable to any unauthorized third party that attempts to intercept it during transmission
• Regular automated and manual vulnerability scans, quarterly penetration testing conducted by independent third party cybersecurity firms, and continuous software patching for all our website systems, to eliminate any potential security vulnerabilities before they can be exploited by malicious actors
• Role-based access control for all our internal company staff, which restricts access to your personal customer data to only the specific employees who need that information to complete their assigned job functions, such as order processing staff, shipping coordinators, and customer support agents. All of our employees complete annual data privacy and security training, and are bound by strict internal confidentiality agreements that prohibit them from accessing, using, or disclosing customer personal information for any unauthorized purpose
• Secure, encrypted offsite backup of all customer data, with regular backup testing to ensure no customer information is permanently lost in the event of a system outage, hardware failure, or unforeseen disaster
• Regular security audits and compliance reviews to ensure our data handling practices remain fully aligned with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the California Consumer Privacy Act (CCPA) for our customers located in California, EU General Data Protection Regulation (GDPR) requirements for our customers in the European Economic Area, and all other applicable data protection laws around the world.

While we have gone to great lengths to implement robust data security systems, no online data transmission or electronic storage system can be guaranteed to be 100% invulnerable. In the very unlikely event that we discover a data security breach that exposes your personal information, we will notify you as required by applicable law, within 72 hours of our discovery of the breach, and take all reasonable remedial steps to mitigate any potential harm to affected customers.

5. Your Rights and Choices Regarding Your Personal Data

As a customer of Flour Confections Inc., you hold full control over your personal information, and you are entitled to a comprehensive set of data privacy rights that you can exercise at any time. These rights include:

• ‌Right to Access‌: You may submit a request to us to receive a full copy of all the personal information we have collected and stored about you, including details of how we have used and shared that information over the course of our relationship with you.
• ‌Right to Correction‌: If you notice that any of your personal information stored on our website is inaccurate, incomplete, or out of date, you may request that we correct and update that information immediately. You can edit most of your personal details directly from your user account dashboard, or you can reach out to our support team for assistance.
• ‌Right to Erasure (Right to be Forgotten)‌: You may request that we permanently delete all of your personal information from our active servers and archives, subject to a small number of exceptions where we are legally required to retain certain information to comply with tax regulations, ongoing legal disputes, or fraud prevention requirements.
• ‌Right to Restriction of Processing‌: You have the right to request that we pause the processing of your personal information in specific circumstances, such as when you contest the accuracy of the data we hold about you, or when you have objected to our use of your data for direct marketing purposes.
• ‌Right to Data Portability‌: You may request that we provide you, or a third party you designate, with a machine-readable copy of all the personal data you have provided to us, in a format that allows you to easily transfer that data to another e-commerce service provider of your choice.
• ‌Right to Object to Marketing Communications‌: You may opt out of our promotional marketing emails at any time, by clicking the “unsubscribe” link located at the bottom of every marketing email we send, or by sending an opt-out request to our contact email foxes@flourconfectionsinc.com. Even if you opt out of marketing communications, we will still continue to send you critical service related notifications, such as order confirmations and shipping updates, that are necessary to fulfill your pending purchases.
• ‌Right to Withdraw Consent‌: For any processing activities of your personal information that you previously provided explicit consent for, you have the full right to withdraw that consent at any time, without any penalty or negative consequences to your customer experience with us.

To exercise any of these rights, you may send your request in writing to our Data Protection Officer, at our office address 1084 Salk Rd #6, Pickering, ON L1W 4B6, Canada, or send your request via email to foxes@flourconfectionsinc.com. We will respond to all validly submitted data rights requests within 30 calendar days, and we will never charge you a fee for processing standard access, correction, or erasure requests, unless your request is clearly repetitive, excessive, or manifestly unfounded. Before we process your data rights request, we will take reasonable steps to verify your identity, to ensure that no unauthorized person can access or modify your personal information.

6. Cookies, Tracking Technologies, and Third Party Links

Our website www.flourconfectionsinc.com uses cookies and other similar web tracking technologies to enhance your browsing and shopping experience. Cookies are small text files that are stored on your device when you visit our website, and they perform a wide range of useful functions, such as remembering the items you have added to your shopping cart, saving your login session so you do not have to re-enter your account password on every new page, and analyzing which parts of our website are most popular with our customers.

We use different categories of cookies: strictly necessary cookies that are required for the basic operation of the website, functional cookies that remember your custom settings and preferences, performance cookies that help us analyze website traffic and performance, and marketing cookies that help us serve you relevant advertisements for our bakeware and kitchen gear products on external platforms. You can adjust your browser settings to reject all non-essential cookies, or notify you when a cookie is being sent to your device. Please note that if you choose to disable strictly necessary cookies, some core functions of our e-commerce website, such as the shopping cart and online checkout process, may not operate correctly.

Our website may occasionally contain hyperlinks to third party websites, such as social media pages, complementary baking recipe sites, or partner product review platforms. When you click on a third party link and leave our website, the data handling practices of that external site are no longer governed by this Flour Confections Inc. privacy policy. We strongly encourage you to review the privacy policy of every website you visit after leaving our platform, as we do not have any control over the content, data collection practices, and policies of those external third party services.

7. Children’s Privacy

Our e-commerce platform and all the products we sell, including our full selection of food-safe bakeware for every home cook, are designed and intended for use by adults aged 18 years and older. We do not knowingly collect any personal information from children under the age of 13, and our website is not structured to attract audiences under that age threshold. If we become aware that we have accidentally collected personal identifiable information from a child under 13 years of age without verifiable parental consent, we will immediately take all steps to permanently delete that information from our servers. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately via our email foxes@flourconfectionsinc.com, and we will resolve the issue promptly.

8. International Data Transfers

Flour Confections Inc. is a company incorporated and operating primarily in Canada, and the personal information we collect from our customers is primarily stored on servers located within Canadian national territory. However, some of our third party service providers that we work with, such as our cloud hosting partners and email marketing platforms, may process or transfer your data in other countries outside of Canada, including the United States and other nations. We will ensure that any cross-border transfer of your personal information is conducted in full compliance with applicable data protection laws, and that the receiving jurisdiction implements adequate levels of data protection for your personal data, either through the use of standard contractual clauses approved by relevant regulatory authorities, or other appropriate legally recognized data transfer mechanisms.

9. Updates to This Privacy Policy

We may periodically update and revise this privacy policy as our business operations evolve, as we introduce new features and product lines on our website, or as required to comply with new changes to applicable legal and regulatory requirements. When we make material changes to this policy, we will update the “Effective Date” posted at the top of this document, post a clear prominent notice on the homepage of www.flourconfectionsinc.com, and send a direct email notification to all registered customers with the details of the upcoming changes at least 30 days before the new revised policy goes into effect. Your continued use of our website and our e-commerce services after the effective date of the revised privacy policy will constitute your acknowledgement and agreement to the terms of the updated policy.

10. Contact Information

If you have any questions, comments, concerns, or complaints about this privacy policy, our data handling practices, or wish to submit a request related to your personal information, you may contact us at any time using the following details:

• Company Name: Flour Confections Inc.
• Official Website: www.flourconfectionsinc.com
• Contact Email: foxes@flourconfectionsinc.com
• Contact Phone Number: +1 8884432253
• Office Address: 1084 Salk Rd #6, Pickering, ON L1W 4B6, Canada

Our privacy team will review and respond to your inquiry as quickly as possible, generally within 10 business days of receiving your message. If you are not satisfied with our response to your privacy related concern, you retain the right to submit a formal complaint to the relevant data protection regulatory authority in your jurisdiction of residence.

This privacy policy has been developed to reflect our unwavering commitment to protecting your privacy as you shop for non-stick mats, precision scoops and all bake gear to turn every home baking session into smooth, mess-free fun, and we are dedicated to upholding the highest standards of data protection for every member of the Flour Confections Inc. customer community.