Effective Date: September 22, 2026

Welcome to the official Refund and Returns Policy of Flour Confections Inc. This document clearly outlines all terms, conditions, and procedures for product returns and exchanges when you shop on our official website www.flourconfectionsinc.com, for our full range of food-safe bakeware, non-stick mats, precision scoops, and all other bake gear designed to turn every home baking session into smooth, mess-free fun. Our policy is built to protect both our customers and our business operations, and we explicitly emphasize that ‌no standalone “refund only” requests that do not involve returning the physical purchased product will be approved under any standard circumstances‌, except for the extremely limited edge cases clearly defined later in this policy. All customers are strongly advised to read this full policy carefully before submitting any return related request, to ensure a fast, fair, and smooth processing experience.

1. Eligibility Criteria for Returns

To be qualified to initiate a return request with Flour Confections Inc., your submitted case must meet all the following requirements:

• Your return request must be submitted within 30 calendar days from the original delivery date of your order. Any request submitted after this 30-day window will not be processed for standard return eligibility.
• The physical product you wish to return must be in its original, unused, resalable condition, with all original factory packaging, tags, accessories, and documentation fully intact. Used, washed, damaged, or modified bakeware and kitchen gear that cannot be resold will not qualify for return processing, in order to uphold strict food safety standards for all our customers.
• You must provide a valid proof of purchase, including your original order number associated with the transaction completed on www.flourconfectionsinc.com. We cannot process return requests for items purchased through third party unauthorized resellers or secondhand sources.
• As a core rule of this policy, we do not honor any requests for a full or partial refund where you do not return the physical purchased product to our designated return facility. All eligible return paths require the customer to send the product back to us for inspection before any corresponding exchange or store credit can be issued. We will never approve a “refund only” demand that asks for monetary compensation without the return of the corresponding product, including but not limited to claims of “item not wanted after delivery”, “changed mind without returning unopened goods”, or partial refund requests for claimed minor cosmetic flaws without sending the item back for our quality team review.

2. Approved Return Processing Workflow

When you submit a valid return request that meets all our eligibility rules, we will follow this clear, step-by-step workflow to resolve your case:

1. First, reach out to our customer support team via our official contact email foxes@flourconfectionsinc.com, and provide your order number, a short description of your return reason, and clear photos of the product and its original packaging. Our team will review your submission within 2 business days and send you a pre-paid return shipping label and detailed return shipping instructions.
2. Carefully pack the product securely in its original packaging, attach the provided shipping label, and drop off the parcel at the designated courier location. You do not need to cover any return shipping costs for eligible return cases under $200.
3. Once our warehouse team at 1084 Salk Rd #6, Pickering, ON L1W 4B6, Canada receives your returned parcel, our quality inspection staff will thoroughly examine the product to confirm it meets all return eligibility criteria. This inspection process usually takes 3 to 5 business days after the parcel arrives at our facility.
4. After we confirm your returned item passes the inspection, we will never issue you a direct cash refund to your original payment method, per our core no-refund-only rule. Instead, you can choose one of the two approved, equal-value resolution options:

• An exact like-for-like exchange for the exact same bakeware or kitchen product you originally purchased, which we will ship out to your specified address at no extra cost to you, within 2 business days after inspection confirmation.
• A full equal-value store credit that will be immediately added to your registered Flour Confections Inc. account on www.flourconfectionsinc.com. This store credit never expires, and can be used on any future purchases on our platform, including our fan-favorite kitchen tools, new drops from our Fresh kitchen gear live sessions, and all other bakeware categories.

3. Very Limited Exceptions

There are only two extremely rare scenarios where a small partial refund may be issued without requiring you to return the purchased product, and these cases will be reviewed and approved only after our senior management completes full case verification:

• If the product you received has a confirmed, serious manufacturing defect that poses clear food safety risks, and returning the item would create unnecessary hygiene and public health hazards for our warehouse staff, we may opt to issue you a full store credit (and in very rare circumstances, a limited cash refund) after you submit clear, verifiable photo and video evidence of the defect.
• If your order was confirmed lost in transit entirely by our official shipping partner, and no physical product was ever delivered to you, we will process your resolution request after we complete the full shipping investigation with the courier, without requiring you to return a non-delivered item.

Even in these two exceptional cases, we will always prioritize offering you a product exchange or store credit as our first resolution option, and standalone cash refunds will only be approved if you explicitly demonstrate that neither of those two options can resolve your specific reasonable needs. All exception requests will require direct verification via a follow up phone call to our support line +1 8884432253, and no exception will be automatically approved without full manual review.

4. Non-Eligible Cases

The following scenarios will never qualify for any type of return, exchange, store credit, or standalone refund request of any kind:

• Custom engraved or custom modified bakeware products that were produced specifically for your individual order
• Clearance items marked as “final sale” on their product listing page on our website
• Products that show signs of normal wear and tear from regular home baking use over an extended period of time
• Any request that attempts to obtain monetary refund compensation without returning the physical product, outside the two narrow exceptions listed in this policy.

If you have any questions about our Refund and Returns Policy, you can reach out to our support team anytime via foxes@flourconfectionsinc.com, or call our line +1 8884432253 during our business hours from 9AM to 5PM Eastern Time, Monday to Friday. Our team will respond to all your policy related inquiries as quickly as possible.