Effective Date: September 22, 2026

Introduction

Welcome to the online e-commerce platform operated by Flour Confections Inc., accessible at our official website www.flourconfectionsinc.com. These Terms of Service constitute a legally binding agreement between you, the platform user, and Flour Confections Inc., with our registered office located at 1084 Salk Rd #6, Pickering, ON L1W 4B6, Canada. By visiting our website, browsing our selection of food-safe bakeware for every home cook, exploring our non-stick mats, precision scoops and all bake gear to turn every home baking session into smooth, mess-free fun, participating in our Fresh kitchen gear live events, purchasing our fan-favorite kitchen tools, and interacting with any service feature on our platform, you acknowledge that you have read, understood, and agreed to be bound by all the terms, conditions, policies, and notices laid out in this document, including all supplementary policies referenced and linked directly within these Terms of Service.

Please read these full terms carefully before accessing or using any part of our website. If you do not agree to every provision outlined in this agreement, you are not permitted to access our platform, make any purchases, or use any of our offered services. These Terms of Service are structured to clearly define the mutual rights, responsibilities, and rules for all parties involved in your use of our e-commerce ecosystem, protect the legal interests of both our company and all registered customers, and ensure our platform operates in full compliance with all applicable Canadian local, provincial, and federal e-commerce regulatory requirements. If these Terms of Service are interpreted as a formal offer of service, explicit acceptance of that offer is strictly limited to the complete content of these Terms, and no additional terms presented by you will be deemed incorporated into this binding agreement without our prior written explicit consent.

1. Eligibility to Use the Service

To create an account, place an order, or access full functional features on our platform, you must meet the following eligibility requirements:

• You must be at least 18 years of age, or have reached the legal age of majority in the jurisdiction where you reside, and hold full legal capacity to enter into a binding contractual agreement under applicable local law. If you are under the age of 18, you may only use our platform and make purchases under the direct supervision and explicit consent of a parent or legal guardian, who will take full legal responsibility for all your account activities, any incurred charges, and any liability that arises from your use of our service.
• You confirm that you are not listed on any international trade restriction, economic sanction, or restricted party lists maintained by the Government of Canada, the United Nations, the United States Office of Foreign Assets Control, or any other relevant authoritative regulatory body, and that you will not use our platform for any purpose that violates international trade compliance requirements.
• If you are registering for a business or wholesale account, you confirm that you hold full legal authorization to bind the business entity you represent to these Terms of Service, and that all information you submit during the business verification process is complete, accurate, and up to date.

We reserve the full right to refuse service, close accounts, or cancel pending orders at our sole discretion if we reasonably determine that any user violates these eligibility requirements, submits false or misleading identity information, or poses a security or compliance risk to our platform, our other customers, or our regular business operations.

2. Account Registration and Security

When you complete our user account registration process, you agree to provide true, accurate, current, and complete personal information, including your full legal name, valid email address, contact phone number, and correct billing and shipping details. You are required to update your account information promptly through your account dashboard at any time any of your provided details change, to ensure we can process your orders and contact you with important service notifications without disruption.

You are fully responsible for maintaining the strict confidentiality of your account login credentials, including your account username and password, and you accept full and exclusive liability for all activities, actions, and transactions that occur under your registered account, whether you have explicitly authorized those actions or not. You agree to immediately notify Flour Confections Inc. via our official contact email foxes@flourconfectionsinc.com immediately upon discovering any unauthorized use of your account, any security breach, or any other activity on your account that violates these Terms of Service. Our company will not be held liable for any loss or damage arising from your failure to comply with account security obligations, including losses caused by your own negligence in protecting your login information.

We reserve the right to disable or terminate your account without prior notice if we identify that your account has been used to conduct fraudulent activity, submit repeated malicious order attempts, engage in behavior that harms our platform operation, or violates any provision outlined in these Terms of Service.

3. Platform Usage Rules and Acceptable Conduct

All users of [www.flourconfectionsinc.com] agree that they will not use our platform to perform any of the following prohibited actions:

• Copy, modify, distribute, publicly display, reverse engineer, decompile, disassemble, or otherwise exploit any part of our website, our product imagery, brand content, platform source code, or proprietary system design for any commercial purpose without our prior explicit written authorization. All intellectual property rights, including trademarks, copyrights, product design patents, industrial design rights, and other proprietary content displayed on our platform remain the exclusive permanent property of Flour Confections Inc. No provision in these Terms of Service grants you any license or right to use our brand assets, trademarks, or intellectual property for any use outside of your personal non-commercial use of our bakeware products purchased through our official store.
• Use any automated scraping tool, spider, bot, crawler, or other unauthorized automated script to access, extract data from, or place mass orders on our platform, without receiving prior written permission from our operations team. Such unauthorized automated activity may disrupt our website server performance, skew our inventory tracking systems, and create unfair shopping experiences for our other customers, and we actively reserve the right to block any IP address identified conducting such scraping activities.
• Post, upload, transmit, or distribute any unlawful, infringing, defamatory, obscene, threatening, or otherwise objectionable content via our platform’s review section, comment areas, customer messaging system, or Fresh kitchen gear live event chat features. This includes content that infringes on the intellectual property, privacy rights, or other legal rights of any third party, or content that violates applicable local, provincial, national, or international laws and regulations.
• Impersonate any individual, business entity, Flour Confections Inc. employee, or platform representative, or falsely misrepresent your affiliation with any person or organization, to obtain unauthorized access, fraudulent refunds, or unfair platform privileges.
• Interfere with, disrupt, or conduct any attack on the normal operation of our website, including but not limited to deploying distributed denial of service attacks, uploading malicious computer viruses, trojan files, or other harmful code that could damage our server infrastructure, compromise other users’ account security, or corrupt platform data.
• Resell, redistribute, or conduct arbitrage sales of products purchased from our platform on third party e-commerce marketplaces without obtaining our official wholesale partner account authorization and completing the required seller qualification verification as per Canadian local e-commerce regulatory requirements. Unregistered reselling activities violate our brand distribution policies and we reserve the right to cancel any orders we reasonably identify are placed for unauthorized resale purposes.

You grant Flour Confections Inc. a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, adapt, publish, translate, and publicly display any product review, baking experience story, feedback, or other user-generated content you submit to our platform, for the purposes of showcasing customer experiences, improving our product offerings, and promoting our brand on our official website and our official social media channels. This license will terminate only if you submit a formal written request for us to remove your specific user generated content, and we complete the removal process within 14 business days of receiving your verified request.

4. Product Information, Ordering, and Payment Terms

We make every reasonable effort to ensure that all product listings on our platform are fully accurate, including descriptions for our non-stick mats, precision scoops and all bake gear, product material specifications, pricing details, and available inventory levels. However, occasional human or system errors may occur, such as incorrect product dimension data, mislabeled material properties, or pricing typos. If we identify a critical error related to your submitted order after your payment has been processed, our team will contact you as soon as possible to notify you of the error, explain the situation, and present you with the option to either confirm the corrected order details or cancel your order for a full return of all paid funds. We will never arbitrarily change the terms of your confirmed order without notifying you first and receiving your explicit consent.

When you submit an order on our website, you make a formal offer to purchase the selected products at the listed prices. We reserve the full right to accept or reject your order for any legitimate reason, including but not limited to inventory shortages, product availability issues, identified pricing errors, payment fraud risks, or other compliance related concerns. Your purchase contract with Flour Confections Inc. is only formally formed when we send you an explicit order confirmation email that confirms we have accepted your order and begun processing it for shipment.

All displayed product prices on [www.flourconfectionsinc.com] are denominated in Canadian Dollars for domestic Canadian orders, and United States Dollars for orders shipping to US destinations, and all listed prices do not include applicable sales taxes, customs duties, or shipping fees, which will be clearly calculated and displayed to you at the final checkout page before you confirm your payment. You agree to pay all incurred charges for your submitted order, including all product costs, applicable taxes, and agreed shipping fees, using a valid approved payment method accepted on our platform. All payment processing is completed through our fully PCI DSS compliant third party payment processors, and by submitting your payment details you confirm that you are the legal authorized holder of the payment method you are using for the transaction.

5. Shipping, Returns, and Refund Rules

All shipping and delivery related services for your order are governed by our published Shipping Policy, which is incorporated fully as a supplementary part of these Terms of Service. All orders are processed within our 1 to 3 business day standard processing window, and we provide order tracking links via email as soon as your parcel is dispatched from our Pickering, Ontario facility. You agree to provide us with accurate delivery address information at checkout, and accept full responsibility for any failed delivery incidents that arise from you providing incorrect or incomplete address details.

All return, exchange, and store credit related processes are strictly governed by our published Return and Refund Policy, which is also fully incorporated into these Terms of Service. As explicitly stated in that policy, no standalone “refund only” requests that do not involve the return of the corresponding physical product will be approved under standard circumstances, except for the extremely limited, explicitly defined edge cases outlined in the return policy document. By placing an order on our platform, you confirm that you have read, understood, and agreed to abide by all requirements and rules laid out in our Returns and Refund Policy.

6. Third Party Links and Services

Our website may occasionally contain hyperlinks that direct you to external third party websites, including but not limited to baking recipe partner sites, third party social media platforms, and complementary service provider pages. These external third party websites are not operated, controlled, or moderated by Flour Confections Inc., and we do not assume any responsibility or liability for the content, privacy policies, service terms, or business practices of any external linked website. You acknowledge and agree that Flour Confections Inc. shall not be held liable for any loss or damage caused by your use of or reliance on any content, goods, or services available on external third party sites, and you undertake all risks associated with accessing those external resources entirely at your own discretion.

7. Disclaimers of Warranties

Our platform and all bakeware products sold via our website are provided on an “as is” and “as available” basis, without any explicit or implied warranties of any kind, to the maximum extent permitted by applicable Canadian law. Flour Confections Inc. explicitly disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a specific baking or cooking related purpose, and non-infringement of third party intellectual property rights. We do not guarantee that our website service will be 100% uninterrupted, error-free, or completely free of malicious components at all times, though we make all reasonable commercial efforts to maintain 99.9% platform uptime, implement robust cybersecurity measures, and fix any identified technical errors as quickly as possible. This disclaimer of warranty does not affect any non-excludable consumer rights protections granted to you under mandatory applicable Canadian consumer protection legislation.

8. Limitation of Liability

Under no circumstances shall Flour Confections Inc., our directors, employees, partners, or authorized agents be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, lost business revenue, or personal injuries arising from your use of our website, our products, or our services, regardless of the cause of action the claim is based on, even if we have been advised in advance of the possibility of such potential damages. Our total aggregate maximum liability to you for any and all claims arising out of your use of our platform or your purchase of products from our store shall in no circumstance exceed the total amount that you actually paid to us for the specific order or service that the claim relates to. This limitation of liability applies to the fullest extent permitted by applicable law in the province of Ontario, Canada.

9. Modifications to Terms of Service

Flour Confections Inc. reserves the full right to update, modify, revise, or amend the content of these Terms of Service at any time, at our sole discretion, to reflect changes to our business operations, new platform feature launches, or updated legal and regulatory compliance requirements. When we make material changes to this Terms of Service document, we will update the Effective Date listed at the top of this page, post a prominent notice on the homepage of www.flourconfectionsinc.com, and send a notification email to all registered account holders to inform them of the upcoming changes at least 30 calendar days before the revised new terms go into formal effect. Your continued use of our website, browsing our product listings, or placing new orders after the effective date of the revised Terms of Service will constitute your full acceptance and agreement to all modified provisions in the updated document.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed, interpreted, and enforced in full accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable within that jurisdiction, without giving effect to any conflict of law provisions that would redirect applicable law to any other jurisdiction. Any dispute, claim, or controversy arising out of or related to these Terms of Service, your use of our e-commerce platform, or your purchase of products from Flour Confections Inc. shall first be attempted to be resolved via good faith non-binding negotiation between both parties for a minimum period of 30 days after one party formally notifies the other of the existence of the dispute. If the dispute cannot be resolved via this amicable negotiation process, all parties irrevocably submit to the exclusive personal and subject matter jurisdiction of the courts located in Pickering, Ontario, Canada for the final resolution of the dispute.

11. Severability and Contact Information

If any individual provision laid out in these Terms of Service is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, the remaining full provisions of this agreement will remain in full force and effect, and the invalid provision will be reformed and interpreted in a manner that most closely matches the original intended commercial purpose of the original clause, to the maximum extent permitted by applicable law. No failure or delay by Flour Confections Inc. in exercising any of our rights, powers, or remedies under these Terms of Service shall operate as a formal waiver of that right, nor shall any single or partial exercise of any right under this agreement prevent any other or future exercise of that right or any other right, power, or remedy we are entitled to under these terms.

If you have any questions, concerns, or inquiries regarding any part of these Terms of Service, you may contact our operations team at any time via the following official contact channels:

• Company Name: Flour Confections Inc.
• Official Website: www.flourconfectionsinc.com
• Contact Email: foxes@flourconfectionsinc.com
• Contact Phone Number: +1 8884432253
• Office Address: 1084 Salk Rd #6, Pickering, ON L1W 4B6, Canada

Our team will respond to your inquiry within 2 business days of receiving your message, and work with you to address and resolve your concerns promptly. All notices delivered to us regarding these Terms of Service shall be sent to the physical office address listed above, and will be deemed received 3 business days after being dispatched via registered certified mail.